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Booking Appointments
You can book appointments through our online booking system, by phone, or email. We offer
appointments Monday to Friday 8AM-9PM and weekends 10AM-6PM.
- Online booking available 24/7 at rehablondonclinic.com/book
- Phone bookings: 0203 1090 906
- Email: info@rehablondonclinic.com
- Same-day appointments often available
- Emergency slots reserved for urgent cases
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Cancellation Policy
We require 24 hours notice for appointment cancellations to
avoid charges.
- 24+ hours notice: No charge, full refund if pre-paid
- Less than 24 hours: 50% of appointment fee charged
- No-shows: Full appointment fee charged
- Emergency situations: Charges may be waived at discretion
- Cancel online, by phone, or email
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Payment & Insurance
We accept all major insurance providers and offer competitive self-pay rates with flexible
payment options.
- Insurance: BUPA, AXA, Aviva, Vitality, and most other providers
- Payment methods: Card, cash, bank transfer
- Self-pay rates: Competitive pricing available
- Payment plans: Available for extended treatment courses
- Insurance authorization obtained before treatment when required
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Arrival & Late Policy
Please arrive 10 minutes early for your first appointment and 5 minutes early for follow-ups.
- First appointment: Arrive 10 minutes early for paperwork
- Follow-up appointments: Arrive 5 minutes early
- Late arrivals (up to 15 mins): Appointment continues with reduced time
- Very late arrivals (15+ mins): May need to reschedule
- Late arrival charges may apply for repeated lateness
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What to Bring
Come prepared to make the most of your appointment with our physiotherapy experts.
- ID and insurance card (if using insurance)
- Comfortable, loose clothing for movement and examination
- Medical history and any relevant scans or reports
- List of current medications
- GP referral letter (if applicable)
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Rescheduling & Changes
We understand plans change. Rescheduling is easy and we'll do our best to accommodate your needs.
- Free rescheduling with 24+ hours notice
- Online rescheduling available through booking system
- Therapist changes: Available if requested in advance
- Treatment room preferences: We'll accommodate when possible
- Multiple reschedules may incur administrative fees
🚨 Emergency Situations
For medical emergencies, please call 999. For urgent but non-emergency physiotherapy needs, call
us on 0203 1090 906 and we'll do our best to accommodate same-day appointments.